Return & Refund Policy

At Dress Hub Store, we want you to be satisfied with your purchase. Please read our Return & Refund Policy carefully before requesting a return or refund.

Return Eligibility

Items may be returned within 14 days of delivery if they are unused, unwashed, in their original condition, and include all original tags and packaging. Any cross border shipment (Shipment outside of Bangladesh) is Non-Returnable.

Non-Returnable Items

• Items that have been worn, washed, or altered.
• Products without original tags or packaging.
• Final sale, clearance, or promotional items (unless defective).
• Gift cards.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and clear photos of the product and packaging. We will review your request and arrange a replacement or refund where applicable.

How to Request a Return

1. Contact our customer support with your order number.
2. Wait for return authorization and instructions.
3. Pack the item securely in its original packaging.
4. Ship the item to the provided return address.

Refunds

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days, depending on your payment provider.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error, such as receiving a defective or incorrect product.

Exchanges

We offer exchanges for eligible items, subject to product availability. If the requested item is unavailable, a refund or store credit may be offered.

Order Cancellations

Orders may be canceled before they are processed or shipped. Once an order has been dispatched, it cannot be canceled and must follow the return process.

Need Help?

If you have any questions about returns or refunds, please contact our customer support through our Contact Us page. We are happy to assist you.

Last Updated: July 10, 2026